Privacy Policy

Privacy Policy

Effective Date: january 1, 2025

Salamanca Software Solutions (“Salamanca,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, software solutions, AI systems, and customer support platforms.

1. Information We Collect

We may collect the following information:

Personal Information

• Name

• Email address

• Phone number

• Company name

• Billing information

• Support requests

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and analytics data

Business Data

When using our AI or support services, you may voluntarily provide:

• FAQs

• Documentation

• Customer support conversations

• Website content

• Business workflows

• CRM-related information

2. How We Use Your Information

We use information to:

• Provide software and support services

• Improve customer experience

• Train and optimize AI systems for your business

• Process payments and invoices

• Respond to inquiries and support requests

• Improve website functionality and analytics

• Send service-related communications

We do not sell your personal information to third parties.

3. AI and Customer Data

For AI-related services, Salamanca may process business content provided by clients to train AI systems and automate customer support workflows.

Client data remains the property of the client.

We implement reasonable safeguards to protect confidential business information.

4. Third-Party Services

We may use trusted third-party services including:

• Payment processors

• Hosting providers

• Analytics platforms

• CRM systems

• WhatsApp integrations

• Scheduling tools

These third parties may process limited data necessary to provide services.

5. Cookies

Our website may use cookies and similar technologies to:

• Improve performance

• Analyze traffic

• Remember preferences

• Enhance user experience

You may disable cookies through your browser settings.

6. Data Retention

We retain information only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Maintain security and operational records

7. Security

We implement reasonable technical and organizational measures to protect your information.

However, no internet transmission or storage system can be guaranteed 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to your data

• Correct inaccurate information

• Request deletion of your data

• Withdraw consent where applicable

Requests may be submitted through our contact page.

9. International Users

Our services may be operated from El Salvador and other jurisdictions. By using our services, you consent to the processing and transfer of information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on this page with the revised effective date.

11. Contact

Salamanca Software Solutions
Email: info@salamancasoftwaresolutions.com
Website: salamancasoftwaresolutions.com